Shipping policy

Shipping Policy

Effective Date: 27 July 2026

Thank you for shopping with The Scent Avenue. We are committed to delivering your order safely, securely and as quickly as possible.

Please read our Shipping Policy before placing your order.

Order Processing

* Orders are processed Monday to Friday, excluding UK public holidays.
* Orders are typically processed within 1–2 business days after payment has been received.
* Orders placed after business hours, on weekends or on public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

UK Shipping Options

We currently ship throughout the United Kingdom using Royal Mail.

The following delivery options are available at checkout:

* Royal Mail Tracked 48 – Estimated delivery within 2–3 working days after dispatch.
* Royal Mail Tracked 24 – Estimated delivery within 1–2 working days after dispatch.
* FREE UK Shipping on all orders of £100 or more (sent via Royal Mail Tracked 48 unless otherwise stated).

Delivery times are estimates only and are not guaranteed. Delays may occur during peak periods, adverse weather conditions, or due to circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery option you select.

Customers spending £100 or more qualify for FREE UK Standard Shipping.

Any promotional shipping offers will be clearly displayed on our website.

Order Tracking

All orders are shipped using a tracked Royal Mail service.

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your parcel.

Please allow up to 24 hours for tracking information to become available.

Delivery Delays

Although we aim to dispatch orders promptly, delivery delays can occasionally occur due to:

* High order volumes
* Courier delays
* Severe weather conditions
* Industrial action
* Other unforeseen circumstances

Once your order has been handed to Royal Mail, delivery is the responsibility of the courier. The Scent Avenue cannot guarantee delivery dates.

Incorrect Shipping Information

Please ensure your delivery address is accurate before placing your order.

If an incorrect address has been provided:

* We may be unable to amend your order once it has been processed.
* If your parcel is returned to us, additional postage charges may apply before it can be re-dispatched.
* We cannot accept responsibility for parcels delivered to an address entered incorrectly by the customer.

Lost or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us.

We will work with Royal Mail to investigate the shipment. Where appropriate, we will arrange a replacement or refund once the courier’s investigation has concluded.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

* Your order number.
* Clear photographs of the damaged item.
* Photographs of the outer packaging.

We will review your claim and arrange a replacement or refund where appropriate.

International Shipping

At this time, The Scent Avenue ships to UK addresses only.

We hope to offer international shipping in the future. Any updates will be published on our website.

If you have any questions regarding your order or delivery, please contact us:

The Scent Avenue

Email: store+104623276377@m.shopifyemail.com

Business Hours:
Monday – Friday
9:00am – 5:00pm (GMT)